Return, Exchange, and Cancellation Policies

• We offer a quick and easy exchange process. All you need to do is place a new order for the item you would like to receive and return the unwanted item to us for a full refund.

 

• You will receive free shipping with your new order of the correct items, so please mention the new items you would like to order when you contact us to request an exchange. We will either send you a link to a special checkout page over email or process the order with you over the phone.

 
 

• All exchange items (items that will be returned) must meet the return policy guidelines above.

• All orders may be canceled with no additional fee prior to shipping.

 

• Cancellation requests can be made by submitting a ticket at the Contact Us page.

 

• If your order has been shipped prior to our receipt of your cancellation request, you may be able to return the ordered item if allowed by the Return Policy guidelines listed above.

This policy applies to the purchase and sale of products through waterfilo.com (the "Site"). This policy is subject to change by waterfilo without prior written notice at any time, in its sole discretion. The latest version of this policy will be posted on this Site, and you should review this policy prior to purchasing any product that is available through the Site. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. The date this policy was last revised is identified at the top of the page. Your continued use of this Site after a posted change in this policy will constitute your acceptance of and agreement to such changes.